When parents divorce or break up, communication can be a challenge. But when you have children together, you cannot just choose to ignore your co-parent, no matter how difficult the situation may be. Your ability to continue to communicate effectively with your co-parent will affect your children for good or for ill. Fortunately, you can take steps to make co-parent communication easier and more effective.
If you are on friendly terms with your co-parent, you will likely continue to communicate in the ways you do with other friends and family members – via phone, text, and email. If the relationship with your co-parent is difficult, or if you are prevented from communicating with your co-parent because of a domestic injunction, you will likely communicate with your co-parent with a dedicated phone application. These applications support text, videos, and calendars. They can provide a method for submitting receipts or otherwise tracking shared expenses.
In Wisconsin, the most commonly used app is Our Family Wizard, or OFW, for short. You can give your attorney access to view your OFW communications and the court can view your OFW account on its dashboard. This makes it easier for the court and other professionals involved to understand the problems that co-parents are experiencing. It also provides a measure of accountability to parents, who know that their communications may be viewed by attorneys, judges and guardians ad litem.
No matter what method you chose for communication, make sure you have a communication strategy so that you can prevent or diffuse difficult situations. One great method, developed by Bill Eddy, is call the BIFF method. BIFF stands for Brief, Informative, Friendly, and Firm. Here’s how each component works:
- Brief: Keep your response short and to the point. Avoid lengthy explanations or details that could open up more areas for disagreement. This minimizes opportunities for further conflict.
- Informative: Include relevant information only. Provide factual content that addresses the primary issue without emotional or judgmental language. Stick to clear information that helps clarify or resolve the matter.
- Friendly: Maintain a friendly tone, even if the situation is tense. This helps to defuse hostility and can make the recipient more receptive to your message. A friendly approach can reduce defensiveness.
- Firm: Be clear and firm about your message. Avoid giving in to unreasonable demands or making overly conciliatory statements. Respectfully assert your position or boundary without being aggressive.
These principles can help you craft communications that defuse conflict and convey necessary information in a way that minimizes escalation. And that is one of the most valuable things you can do for yourself and for your children.

